OPPORTUNITIES IN KNOWLEDGE PROCESS OUTSOURCING (KPO)
Unlike BPO, knowledge management is the popular subject of the day. In BPO, work of a company is handed over to outside company for completion on contract basis for which only graduates with good communication skills are preferred; whereas KPO involves outsourcing for high-end knowledge work through domain expertise rather than process expertise. With the flood of engineering and technical institutes in India, there is no shortage of skilled manpower and more and more foreign companies are turning to India for off shoring KPO work as quality work is done in India at a cheaper rates.
Since KPO is the processing of high and core business functions, people with professional degrees and skills in Ph.D, CA, CWA, CS, MBA, Engineering, MBBS, and LL.B. etc. are generally employed. They can get employment opportunities in Legal services, Engineering & RD, Market research and analytics, Writing & content development, Pharma R&D, Healthcare services, Education & training fields. The salary package is quite lucrative.
There are certain educational centres which provide skills/training for getting employment opportunities in Knowledge Process Outsourcing industry. Some of them are:
* Akiko Callnet,
16, New Rohtak Road, Karol Bagh,
New Delhi.
Web: www.shermanindia.com
* Alcatel,
Udyog Vihar, Gurgaon 1220001
* Convergys India,
Madhapur,
Hyderabad.
Web: www.convergy.com
* Center for American Education,
No.45, 4th B Cross, Koramangala,
Bangalore 560095
* Delhi Respondez Services Ltd.
1/F, Krishna Bhavan, Deonar,
Mumbai-4000088.
* HCL Infosystems Ltd.
Sector 11,
Noida
Email: career4u@hclinsys.com
* Hero Mindmine,
Palm Court, MG Road,
Gurgaon 122001.
* Holistic Training Solutions,
A-267 Defence Colony,
New Delhi.
Web: www.holistic-enterprise.com
* IBM Daksh Business Process Services Pvt. Ltd.
186, Udyog Vihar,
Gurgaon122016
Web: www.ibm.com
* On Trac
582, Indira Nagar,
Bangalore.
Email: info@1 AM On Trac.com
* Smart Analyst India Pvt.Ltd.
DLF City Phase II,
Gurgaon 122002
Web: www.smartanalyst.com
* Tata Consultancy Services,
497 Udyog Vihar, Phase IV,
Gurgaon.
* Wipro,
239, Okhla Industrial Estate, Phase III,
New Delhi 110020.
Researched by Maninder
