Confederation of Indian Industry (CII) services conclave India’s demographic dilemma : talent challenges for services sector – 4 th December 2008 : Hotel Lalit, Barakhamba avenue, New Delhi.
Hotel Lalit
The representatives and speakers included those from cii services council, infosys technologies, the boston consulting group, ministry of commerce and industry, niit limited, accenture india, bharti airtel services, icici bank, merittrac services, zensar technologies, a4e uk, labour and employment government of india, city and guilds south asia, dimensional learning, iiit delhi, teamlease services, ge commercial finance, hvs global hospitality services, hunt partners, quatrro bpo solutions, union bank of india, wockhardt hospitals group.
Maninder of team 123oye was present and noted the following points:
- In the services sector the talent gap is more pronounced
- Agriculture is the largest employer
- Significant shortfall of qualified talent in terms of employability
- Improve accountability across the board
- Cii bcg study was released
- global warming is more dire but less spectacular.
- We are attracted to a spectacular event forgetting about things that might be more dire in the long run.
- Soaring salaries and shortage of quality manpower accompanied by farmer suicides
- Key question : what is the likely talent requirement in the services sector in the next 3-5 years?
- 70 percent of incremental gdp over next 5 years will come from services sector. 60 percent of jobs from services sector, 50 percent of india’s exports from services sector
- Most rural workers continue to live on subsistence wages
- Bulk of current workforce unqualified and untrained
- Illiterates – 30 percent, school dropouts – 43 percent, class 12 pass – 9 percent
- Within services sector – 80 percent of workforce employed in traditional trade, construction
- Shortage and surplus of labour coexist in india
- Poor employability of graduates – inadequate development of basic skills, lack of vocational training
- Key challenge for india: enabling people to join the new workforce
- Crumbling infrastructure – outdated course portfolio, machines in iti’s outdated, shortage of staff. Solution :autonomy, public private partnership
- Key things plaguing indian education system : under funding, lack of accountability, over regulation
- Skill / talent dollars
- Indians would be an imp. Part of global society
- Talent management has to be done with global context
- What are the critical skills required by the employers?
- Where can i find talent? On sites like 123oye.com, orkut, facebook
- Optimize individual and group talent
- Building capability in india- open source model
- Accenture uses human capital management framework
- Growing leadership skills at all levels of an org.
- Build good culture in the org.
- Impart skills to people in their own learning style like bharti walmart using meat/subzi walas for their retail outlets in punjab
- put non negotiable standard
- Parent myths about new careers has to be broken
- Identifying skills and talent are crucial
- Modular training is required
- How you define talent?
- Never recruit a person who is 100 percent ready for a particular job
- Teach for academia program
- National accrediation program
- Learning is a life long process
- Social system has to change
- Large scale unplanned rural urban migration
- Get skilled or get killed
- Growth vs. Poverty
- Public banks in india have forgotten the art of recruitment
- Why infosys needs to run an educational institution?
- What is being taught is not required by the industry